Privacy Policy fendi188 —
Your Data Is Safe With Us

This Privacy Policy explains how fendi188 ("we", "Platform") collects, stores, uses, and protects your personal information ("Member", "you") when you register for and use our online betting platform at fendi188.run. This Policy applies to all services provided by fendi188, including live casino, slots, jackpot, lottery, roulette, football betting, and virtual sports.

By registering an account with fendi188 or continuing to use our platform, you agree to the practices described in this Privacy Policy. This Policy should be read together with Terms & Conditions fendi188, which forms part of the complete agreement between you and us. If you disagree with any part of this Privacy Policy, please discontinue use of the fendi188 platform and contact our support team to close your account.

Fendi188 is an online betting platform operating in Malaysia, serving members from across the country including Peninsular Malaysia, Sabah, and Sarawak. We fully recognise that member trust is the foundation of our business, and that trust can only be built when every member feels confident that their personal information is handled with full responsibility and transparency.

This Privacy Policy covers all information you provide to us directly — such as during account registration or when contacting customer support — as well as information collected automatically when you use the fendi188 platform, including usage and technical data. This Policy clearly explains every aspect of how your data is managed so you can make informed decisions about your use of our platform.

Within the context of this fendi188 Privacy Policy, the following terms carry the meanings as defined below:

Fendi188 collects several categories of information when you interact with our platform. Below is a full breakdown of each category:

Account Registration Data

• Username and password (stored in encrypted form)
• Full name as stated on your Malaysian identification card
• Mobile phone number (for OTP verification)
• Active email address
• Date of birth (for age verification — 18 years and above)
• State or city of residence in Malaysia

Identity Verification (KYC) Data

• A copy of your Malaysian identity card (MyKad) or passport — required for withdrawals that exceed certain limits or when requested under security procedures
• Proof of current residential address if required for further verification

Financial & Transaction Data

• Account numbers or e-wallet IDs (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) used for deposits and withdrawals
• FPX bank account details (Maybank2u, CIMB Clicks, etc.) if used for transactions
• Full history of all deposits, withdrawals, and bets within your fendi188 account

Usage & Technical Data

• Your device's IP address when accessing fendi188
• Web browser type and device operating system
• Login session times and durations
• Games played, frequency of play, and betting history
• Cookie and similar tracking data to improve the platform experience

Data collected by fendi188 is used solely for the following legitimate and necessary purposes:

• Account Management: Creating, maintaining, and securing your fendi188 account, including processing logins, resetting passwords, and ensuring account security.
• Transaction Processing: Processes all deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, and handles withdrawal of winnings to your account in Malaysian Ringgit (MYR).
• Gaming Services Provision: Grants access to all games on fendi188, including slots, Live Casino, jackpots, lottery, roulette, EPL and Malaysia Super League football betting, and virtual sports.
• Identity Verification & Security: Verifies member identity to comply with anti-money laundering (AML) procedures and prevent fraud, including duplicate registrations and the use of false identities.
• Customer Support: Enables the fendi188 support team to assist you with any questions, complaints, or technical issues related to your account or gameplay.
• Service Communications: Sending you important notifications about your account, changes to terms, security updates and platform developments that you need to be aware of.
• Marketing (with consent): Sending you information about fendi188 promotions, bonuses and offers that may interest you — only if you have consented to receive marketing communications.
• Platform Improvements: Analyses usage patterns in aggregate and anonymised form to understand how members use fendi188 and to make well-informed improvement decisions based on real data.

Fendi188 does not sell, rent, or disclose members' personal information to third parties for their own marketing purposes under any circumstances. However, there are limited situations where we need to share certain data with other parties in order to provide services to you:

• Payment Service Providers: fendi188 shares necessary information with Malaysian local e-wallet and banking providers — Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks) — solely to process your deposit and withdrawal transactions.
• Game Software Providers: Some third-party game providers may require non-personally identifiable session IDs to process game results. No personal data that can identify you is shared with game providers.
• Technical Service Providers: Companies that help us maintain fendi188's technical infrastructure — including server hosting and cybersecurity — may have limited access to data within the scope of their work and are bound by strict confidentiality agreements.
• Legal Authorities: fendi188 may be required to disclose member information to Malaysian authorities if mandated by a court order, warrant, or applicable law. In such cases, we will disclose only the minimum information required under the law.

Fendi188 continuously invests in best-in-class security technologies and procedures to protect members' personal data. The following are the key measures we have in place:

• 256-bit SSL Encryption: All data transmitted between your device and fendi188's servers is encrypted using Transport Layer Security (TLS) with 256-bit encryption keys — the same security standard used by leading financial institutions worldwide.
• Stored Data Encryption: Sensitive data such as passwords and financial information is stored in encrypted form using one-way hashing algorithms. This means that even in the unlikely event of a data breach, your password cannot be recovered in its original form.
• Layered Access Controls: Access to member personal data within fendi188's internal systems is strictly limited by the principle of "least privilege" — each staff member may only access the data necessary for their specific role.
• 24/7 Security Monitoring: fendi188's security monitoring system operates around the clock to detect and respond to any suspicious activity, including unauthorised access attempts or unusual activity patterns.
• Regular Audits: fendi188 conducts regular security audits and penetration testing through independent parties to identify and address any system vulnerabilities before they can be exploited.
• Two-Factor Authentication: The fendi188 login process uses two-factor authentication via OTP sent to your registered phone number, adding an extra layer of security to your account.

Fendi188 uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:

You can manage your cookie settings through your web browser. However, blocking certain cookies — especially session cookies — may affect the functionality of the fendi188 platform and your gaming experience. We recommend allowing at least session and security cookies for the best experience.

Protecting members' financial information is among fendi188's highest priorities. Here is how we manage your financial data:

• Fendi188 does not store credit or debit card numbers directly. All card payments are processed through PCI-DSS certified third-party payment gateways.
• For payments made via Malaysian e-wallets — Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay — fendi188 only stores the transaction ID and processing timestamp for record-keeping and verification purposes. Full e-wallet account details are not stored on fendi188 servers.
• For payments via DuitNow and FPX (Maybank2u, CIMB Clicks), only the minimum information required to process the transaction is shared with the payment gateway, and it is retained in accordance with Malaysian banking compliance standards.
• All bank account numbers linked to your fendi188 account for withdrawal purposes are stored in masked format — for example, only the last four digits are displayed on your account dashboard.
• Complete transaction history is retained for the period required by applicable Malaysian laws and regulations, and can be accessed by members through the account history section on the fendi188 platform.

As a fendi188 member and data subject, you have the following rights regarding your personal information. To exercise any of these rights, please contact the fendi188 support team via live chat or email at support@fendi188.run:

Fendi188 will respond to all data rights requests within 30 business days. For more complex cases, we may require up to 60 days and will notify you of the reason and the expected timeframe. In most cases, we may require identity verification before processing a data request to ensure we only disclose information to the rightful individual.

Fendi188 retains members' personal data only for as long as necessary for the purpose it was collected, or for the period required under applicable Malaysian laws and regulations. The following are the data retention guidelines we follow:

• Active Account Data: Retained for as long as your fendi188 account remains active. You may request account closure and data deletion at any time.
• Financial Transaction Data: Retained for 7 years after the transaction date, in accordance with Malaysian financial and anti-money laundering legal requirements.
• Security Logs: Retained for 12 months to assist investigations in the event of a security incident or fraud complaint.
• Customer Support Data: Support communication records are retained for 2 years from the date of last interaction, enabling us to provide better service and resolve any disputes that may arise.
• Identity Verification (KYC) Data: Retained for 5 years after account closure, in line with anti-money laundering compliance requirements.
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period expires, fendi188 will securely delete or anonymise the relevant data using methods that ensure it cannot be recovered or reused.

Fendi188 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the technologies we use. The notification procedure for Privacy Policy changes is as follows:

• Any material changes to the Privacy Policy — particularly those affecting how we use or share members' personal data — will be communicated via email to all active members at least 14 days before the effective date.
• A notice will also be prominently displayed at the top of this Privacy Policy page and as an in-platform notification on fendi188.
• Minor changes such as spelling corrections, clarifications or description improvements that do not materially affect your rights or obligations may be updated without prior notice.
• Continued use of the fendi188 platform after any changes take effect will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your fendi188 account.

If you have any questions, concerns or complaints regarding how fendi188 handles your personal data, or if you wish to exercise any of the data rights mentioned in Section 9, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the fendi188 platform. This is the fastest way to get an immediate response from our team.
• Email: support@fendi188.run — for enquiries that require more detailed explanation or that involve document attachments.

Our Bahasa Malaysia-speaking team is ready to assist you with any data privacy matters. We are committed to responding to all privacy enquiries within 3 business days and resolving more complex issues within 30 business days.